Customer service

April Jones: email: carolyn194603@yahoo.com (404)808-2515 Emeryville CA, Experience: California check cashing corporate office collector/customer service: October 2009 - March 2013 Oakland Ca, daily responsibilities sorting multiple checks, made multiple calls to over to 250 customers a day to collect outstanding debt, researching customers background and input data on a personal pc, Microsoft Excel , made multiple credit card transactions, researching and approving loans to customers, I also was in contact with multiple associates in different cities in stores, I was the top winner multiple times of bonuses of top collectors of the week. Expo Design/Home Depot: cashier/special service rep/customer service rep: September 2004 - June 2009 Emeryville Ca, work with customers on a daily basis, I utilize IBM, PC, Microsoft Excel, windows personal computer on a daily basis to input data and customers information. heavy phone contact to customers and vendors also created special orders with customers and cancel orders with vendors, answered customers inquiries and requests, I was also responsible for handling cash transactions and balancing at the end of each shift for daily deposits to our financial institution.Pepsi Bottling group: merchandiser, shipping, receiving May 2001 - November 2003 Benicia ca, responsibilities: shipping and receiving of stock. took inventory on merchandise needed. stock shelves, created new ideas for floor displays. delivery of important documents to Management Corporation, load and unloaded deliveries on a daily basis. Macy's: cashier/customer service Rep, temp position November 2000 - May 2001 Fairfield Ca, provided assistance and information to divers clientele relating to established rates and bonus packages offered by the company. utilize IBM Personal computer on a daily basis, research, answer customer inquiries and requests. Also responsible for handling credit card and cash transactions and balancing at the end of each work shift. Education:Solano college Some College Coursework Completed business management computer course, Automotive production course September 1998 - June 1999 Fairfield High School graduate high school September 1993 - June 1997 Skills :very good at multitasking and working under pressureworking at a fast pace multitasking and working under pressure finish task in a timely and effective mannerLanguages: English ( Advanced ) References:Valerie Padilla Operational Manager , expo/home depot (415)458-8675: Danisha Phillips Supervisor , Pacific Sales(415) 558-1439 recognize for ability to prioritize, coordinate and complete multiple projects in an accurate, timely and efficient manner. outstanding communication skills, articulate ideas, work well with people from diverse backgrounds, excellent phone etiquette. :IBM and PC Compatibles: Microsoft Excel ,word Windows, type approx. 60wpm

  • ID#: 78325
  • Location: Emeryville, CA , 94608

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