Flight Attendant

Objective
Motivated, hard working individual looking to apply my experience as an administrative assistant with focus on Client Relations/Customer Services to an entry level office management position.

Summary of qualifications
Dedicated worker with a strong analytical ability to plan and coordinate the efforts of many to meet organizational goals. Experience with de escalating crisis and safety circumstances by implementing emergency protocols. Flexible and honest representative with the ability to organize, multitask and prioritize work while under pressure.

Professional Experience
Dolores Street Community Services - Office Manager/Receptionist 06-2016 - Present
Managed Relationships with vendors, service providers, Landlords to ensure all bills are properly invoiced and paid for.
Maintain office efficiency by planning and implementing office systems, layouts and equipment procurement.
Serve visitors by greeting, welcoming, and directing them appropriately, either by phone or in person.
Updated appointment calendars, scheduled meetings/ appointments/ maintenance requests.
Mail management: Sort through daily mail/deliveries/couriers/ and outgoing mail.
Performed other clerical duties such as filing, photocopying, collating, faxing, etc.
Reviewing and approving supply requisitions for multiple departments.

City of Milwaukee Police Department (One month internship)-Bilingual Representative 01-2015
Assisted Spanish-Speakers in parking citation needs
Renewed parking permits
Consulted with clients appropriately to their individual needs.
Provided local social services information based on the needs of each individual client.

SURG Restaurant Group (Milwaukee, WI)-Server, Host, Food Runner, Busser 06-2013 to 10-2014
Educated in extensive Fine-dining Knowledge
Trained newly joined coworkers in Point of Sales (POS) Operating systems to help them onboard fast and efficient.
Studied in proper food handling and safety procedures (Milwaukee, California)
Responded to customer questions and complaints and resolved them promptly and professionally keeping up customer satisfaction and retention.
Answered phone calls and booked made reservations possible even in case of difficult requests. .
Kept record of the restaurants opentable chart to maintain an even rotation between staff.
Worked with other individual servers to improve performance by communicating what system could be modernized to improve overall restaurant representation.

Aids Research Center of WI (Milwaukee, WI)-Peer Tester 06-2011 to 06- 2012
Hosted programming for LGBT youth on safe sex awareness.
Provided materials and information on STDs, HIV, and any other STDs helping hundreds to live a safer life.
Provided information on local social services to help citizens improve their life circumstances and get a chance to change their future significantly.
Skills
Bilingual -Fluent in English and Spanish.
Multiple years of experience in interacting with a wide range of clientele according to individual needs on a daily basis.
Proven successfully promoted and implemented work process improvements.
Professional communication skills both written and verbal.
Experienced in supply management and inventory control.
Proficient with MS Word, Excel, and PowerPoint.






References
Jane Bruskiewitz- Restaurant Manager for the SURG Restaurant Group
Personal Cell: 336-287-7997

Charles Smart - Manager for the Aids Research Center of Wisconsin
Work Phone: 414-323-7777 Personal Cell: 414-216-

Adoubou Traore-Director for the African Advocacy Network (DSCS)
Work Phone: 415-503-1032 Personal Cell: 415-948-4771

Jadma Noronha- Mission SRO Program Manager (DSCS)
Work Phone: 415-282-6209 x *119, Personal Cell: 678-451-7541

Clementine Ntshaykolo- Development Manager for the African Advocacy Network (DSCS)
Work Phone: 415-503-1032 Personal Cell: 415-531-4901

  • ID#: 110944
  • Location: Emeryville, CA , 94608

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