Technical Support Specialist
John E. Pariury
964 46th St, #242, Oakland, CA 94608
Summary: Self-motivated, goal-oriented, experienced applications engineer with well-developed critical analysis skills and nearly 20 years of experience of working in public- and private-sector IT environments large and small, from VC-backed startups to large publicly-traded corporations.
Mar. ’06 – June ‘16 Snapnames.com
- Tech Apps Engineer Apr. ’12 – June ‘16
Daily tasks include:
- Building automated Bash shell scripts on Linux boxes to grep daily logs and query Oracle databases for defined alert conditions as part of a Nagios plug-in used in monitoring by the Network Operations Center across a combination of Linux CentOS 5.11 and SunOS 5.11 platforms. Includes work with setting up shared public keys across systems to facilitate centralized processing.
- Developing Bash shell scripts for the deployment of proxy systems across multiple Solaris boxes in our network.
- Working with the QA and Development teams to identify key bugs in the production environment, identify path of resolution, and implement.
- During release cycles, assist QA and Development teams in removing Tomcat instances from the system, implementing new ones, and tracing the logs to confirm daily function.
- Working alongside our Business Development team to develop and integrate new partnerships in Snapnames’ platform, both in an instructive capacity as well as performing standard OTE tests for integration.
- Acting as the primary technical liaison to a variety of registries for over 150 owned-and-operated registrars, including utilizing Java scripts in a Linux environment to perform registry certification tests. Includes building and installing SSL keystores for individual proxies as needed, and monitoring those certificates for upcoming expirations.
- Providing Tier 3 support through JIRA and Confluence for internal technical issues between Operations and QA/Dev. Often includes tracing Java or Tomcat logs for failures or building new Oracle SQL queries to identify the source of any reported issues.
Key achievements include:
- Developing standard procedures and documentation for the on-boarding process of new business partners
- Training back up support for operational monitoring
- Developing proprietary reporting tools using a variety of tools such as shell scripts, SQL*Plus, and Nagios, which reduced direct operations monitoring by 65%.
- Operations Specialist Mar. ’06- Apr. ‘12
Daily tasks included:
- Manually monitoring proxy system operations by tailing logs and monitoring email alerts for lost connectivity with the registry and troubleshooting any discovered issues. Included frequently contacting either the registries directly, or working with partners to contact the registries and identify the source of the issues.
- Work with new registrar partners to participate in our various auction formats. Included walking them through testing process and technical documentation provided by our teams.
- Perform daily database entries in Oracle SQL to support new partnerships, including building additional tables to support additional reporting needs.
- Troubleshoot the interface for setting up new users with and providing contact information to partner registrars. Generally includes confirming a clean build of XML documents for transmission or the construction of URL string calls built through a Java script.
- Identify key areas of business operations for monitoring by our NOC.
Key achievements included:
- Standardizing methods of customer-registrar integration
- Designing and developing standardized reports for streamlined assessment of operational status.
Oct. ’05 – Apr. ‘06 adidas-Salomon AG (via Apex Systems)
- Desktop Support / Migration Prep Team Oct. ’05-Apr. ‘06
Graveyard shift duties included:
- Update onsite company Windows systems to latest network client build.
- Apply Windows XP and 2000, as well as Microsoft Office, updates to the same.
Day shift duties included:
- Similar updates remotely on regional manager laptops.
- Deployed newly imaged systems to new work stations as needed.
- Covered Tier 1 Corporate Helpdesk to perform over-the-phone resolutions, including building new user profiles and assigning team roles and permissions via Active Directory.
Dec. ’03 – Oct. ‘05 Stream / ECE
- Tax Software Research Team Apr. ’04 – Oct. ‘05
- Provided off-season technical support for home-installed personal and business tax software programs via phone, email and chat software for both Windows and Mac platforms.
- Trained as tax preparer in order to provide user-level feedback to the development team.
- Senior Support Technician Dec. ’03 – Apr. ‘04
- Provide mentoring to a 120-person Tier 1 team during the tax season.
- Handle technical and customer escalation calls as Tier 2 support for home tax software product.
Nov. ’03 – Jan. ‘04 Death With Dignity National Center
· IT Volunteer Nov. ’03 – Jan. ‘04
Provided the following services:
- Updated office systems with latest patches for variety of Windows operating systems.
- Performed fresh installs on new systems.
- Designed network data backup and storage process.
Oct. ‘99 – July ‘02 Unisys Corporation/Washington County
· Business Support Service Analyst (County Jail, Land Mgmt.) Mar. ’00 – July ’02
- Provided floor support of Windows desktop, laptop and peripheral systems for Washington County Jail and Washington County Land Management departments; troubleshooting network connectivity, hardware failures, and software issues
- Perform network data server backups on a daily and weekly basis.
- Coordinated system updates and replacements with Deployment Technicians as needed.
· Deployment Technician Lead Oct. ‘99 – Mar. ’00
- Schedule and perform new Windows desktop and laptop system replacements.
- Develop baseline images for desktop and laptop systems and implement using Symantec Ghost.
- Install network printers and scanners.
- Train new Deployment Technicians in process and protocol.
Sept. ‘98 – Sept. ‘99 Park Place Motorcars
· Network Administrator Sept. ’98 – Sept. ’99
- Provide on-site Windows desktop support to primary dealership location plus two satellite dealerships in Plano and Houston.
- Troubleshoot network connectivity, hardware failures and software issues.
- Perform system updates as needed, and confirm Y2K compatibility for legacy systems.
- Work closely with Telecomm Engineer for rack installations and wiring issues.
Mar. ’96 – July ’98 Blockbuster Entertainment Group
- Computer Support Analyst (LAN/WAN) Apr. ‘98 – July ‘98
- Provide TCP/IP support for connectivity both internally and among regional offices.
- Manage user profiles including group assignment, individual and group rights issues, new user setup, departure account removal, and password resets under Windows NT 3.5 and 4.
- Computer Support Analyst (Helpdesk) Jan. ’98 – Apr. ’98
- Provide desktop support over the phone to corporate offices – troubleshooting software configuration, network resource assignment, and password resets under Windows NT 3.5 and 4.
- Document issues that require addressing by the Tier 2 support teams.
· Real Estate System Analyst Mar. ’96 – Jan. ’98
- Serve as liaison between Real Estate Management department and IT, coordinating hardware replacements and upgrades and system patch installations.
- Perform database backups and conversions, including converting Lotus Approach financial reporting database to Microsoft Access.
- Perform database exports from AS/400 to CSV files for use with other departments.
Windows home and professional operating systems, Linux CentOS, Oracle Solaris. JIRA, Eclipse, Subversion, Microsoft Office suite. Some familiarity with Mac 9.x and 10.x, SQL (including SQL*Loader and SQL*Plus), Java tracing.
Additional Work Experience:
Jan. ’15 – June ‘15 Rising Phoenix Self-Defense and Fitness
· Assistant Instructor Jan. ’15-June ‘15
Lead classes of 6-20 students in learning practical self-defense, primarily applying Krav Maga, Brazilian Ju-Jitsu and Mixed Martial Art techniques. Assist instructors in larger classes finetuning student techniques.
June ‘09 – June ‘11 Alliance Oregon
· Head Writer, Staff Coordinator, Props Master June ‘09 – June ‘11
Primary duties included enlisting a volunteer staff of 30 to develop, write, and perform interactive improvisational fantasy-based theater for audiences of 60-100 performing on a bi-monthly basis, plus adjunct smaller scale performances. Sketch, develop and build small and large-scale props and costuming. Maintain props and costuming warehouse, transporting from warehouse to performance location.
References available upon request.