Technical Support Specialist

Company Name:
o Responsible for Interface Administration using the Cloverleaf Interface Engine application
o Understanding of HL7 interface methodologies
o Skilled in interface development, communication setup & testing
o Prioritizes problems for effective and timely resolution
o Research reported problems by testing and documentation
o Communicates resolution options to users and develops a plan for resolution
o Maintains and monitors running interfaces, troubleshoot as needed
o Ensures and verifies integrity of interface data
o Monitors interface logs and responds to alerts
o Coordination of Upgrades
o Communicates fixes, enhancements, test plans, training issues and time frames to user area coordinators
o Develops testing plans
o Acts as a resource to users relative to application functionality
o Performs and/or delegates project control functions to assure effective and complete planning and implementation methods are practiced
o Communicates interfaces requirements and issues between customer and vendor
o Ensures interface milestones are met to support the project plan
o Ensures and verifies interface data integrity upon installation
o Establishes data mapping
o Tests data transfer and assists super users in testing external vendor interfaces

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